Timely Feedback: Building Trust vs. Fractures
Avoiding a feedback conversation at work? Tension building? Ask yourselfโwhatโs beneath the hesitation?
Many leaders struggle with giving feedback to direct reports, peers, or even their own leaders, often fearing upsetting the other person, conflict, or not knowing how to navigate the conversation.
No shame! Fear is real, it’s information, and often rooted in past experiences.
But avoiding feedback doesnโt make it go awayโit widens the gap, fractures trust and builds more tension. The toughest part? Waiting so long that it feels impossible to address and, itโs deeply painful for the other person to be surprised, hearing youโve held onto these thoughts and feelings for so long. In comes shame, fear, frustration in the other person. Trust crumbles.
What can you do? If the conversation matters, delaying only makes it harder. Two models that help:
– FIS: Feedback (fact-based, no judgment), Impact (using โIโ statements), Solutions (co-created with commitments)
– Dare to Leadโs Engaged Feedback Model
A few tips:
ยทย ย ย ย ย ย ย Consider the impact of having vs. avoiding the conversation, and conducting it in a timely manner. Thoughtful, humble feedback can build trust.
ยทย ย ย ย ย ย ย Ask permission to offer the feedback, ensuring youโre both in an aligning headspace to have the conversation. Imposing feedback when one or both of you are stressed is a recipe that doesnโt mix well.
ยทย ย ย ย ย ย ย Draft thoughts in advance, sleep on it, imagine being in the other person’s shoes receiving it.
ยทย ย ย ย ย ย ย Cool the egoโlead with humility and curiosity. You might discover ways you can improve too, being open to hearing what the other person shares!
Got a feedback conversation thatโs been on your mind? Hopefully, this sparks your next move! If youโve learned something from past feedback experiences, share below!