Timely Feedback: Building Trust vs. Fractures

Avoiding a feedback conversation at work? Tension building? Ask yourselfโ€”whatโ€™s beneath the hesitation?

Many leaders struggle with giving feedback to direct reports, peers, or even their own leaders, often fearing upsetting the other person, conflict, or not knowing how to navigate the conversation.

No shame! Fear is real, it’s information, and often rooted in past experiences.

But avoiding feedback doesnโ€™t make it go awayโ€”it widens the gap, fractures trust and builds more tension. The toughest part? Waiting so long that it feels impossible to address and, itโ€™s deeply painful for the other person to be surprised, hearing youโ€™ve held onto these thoughts and feelings for so long. In comes shame, fear, frustration in the other person. Trust crumbles.

What can you do? If the conversation matters, delaying only makes it harder. Two models that help:
– FIS: Feedback (fact-based, no judgment), Impact (using โ€œIโ€ statements), Solutions (co-created with commitments)
– Dare to Leadโ€™s Engaged Feedback Model

A few tips:
ยทย ย ย ย ย ย ย Consider the impact of having vs. avoiding the conversation, and conducting it in a timely manner. Thoughtful, humble feedback can build trust.
ยทย ย ย ย ย ย ย Ask permission to offer the feedback, ensuring youโ€™re both in an aligning headspace to have the conversation. Imposing feedback when one or both of you are stressed is a recipe that doesnโ€™t mix well.
ยทย ย ย ย ย ย ย Draft thoughts in advance, sleep on it, imagine being in the other person’s shoes receiving it.
ยทย ย ย ย ย ย ย Cool the egoโ€”lead with humility and curiosity. You might discover ways you can improve too, being open to hearing what the other person shares!

Got a feedback conversation thatโ€™s been on your mind? Hopefully, this sparks your next move! If youโ€™ve learned something from past feedback experiences, share below!

Eva Van Krugel